High School Diploma or GED. Additional technical training for medical office procedures is helpful.  Minimum of six months of general duties in a medical office setting or equivalent combination of training and experience.  Requires knowledge of medical terminology; knowledge of business office procedures; knowledge of grammar, spelling, and punctuation; Knowledge of basic arithmetic to make calculations and balance and reconcile figures. Skill in operating computer, photocopy machine, and other office equipment. Skill in answering the telphone in a pleasant and helpful manner. Skill in providing superior customer service to patients, physicians, co-workers, and the public, matinaining a pleasant atmosphere while interacting with others. Written and verbal communication skills to effectively interact with others. Analytical and critical thinking skills to assist with problem avoidance and resoltuion. Skill in exercising good judgment and decision-making to achieve organizational objectives. Proficiency in learning and performing all phases of assigned duties, including thoroughness in reporting to supervisor.